Software, Tech News, Technology

News: What Microsoft, Oracle, IBM, And SAP Don’t Tell Customers

Hand Pushing Button by Twobee, FreeDigitalPhotos.netOr at least, news to anyone who hasn’t worked with them for any length of time. Only this time, it’s a reputable analyst from respected market analysts Gartner Group.

At last November’s Gartner Symposium in Australia (courtesy of IT News),  Gartner analyst Dennis Gaughan outlined the hidden agendas of the big four software vendors to push customers into spending money:

  • Microsoft mainly wants to protect its lucrative Windows and Office monopolies, while maintaining platform lock-ins. Gaughan advised caution even with new products such as Office 365.
  • Oracle products actually have very little integration, but it’s aggressive sales force doesn’t care so long as the estimated 90% of profits derived of maintenance fees continue to roll in, despite Oracle’s reputation as being is “the most difficult vendor to deal with.” I’m spinning some of this through personal experience, you understand.
  • As a re-invented consulting services company, IBM wants to take over your IT strategy. The sales managers will sell in anything they think they can persuade you that you need on your roadmap.
  • SAP confuses customers with pricing, apparently (although you could say the same for the dark art of IBM, Microsoft and IBM software licencing), evidenced by the SAP customers who ask Gartner for help figuring out SAP’s pricing and licensing. Expensive technical migrations from R/3 system to the newer Business Suite has almost dried up,  which means SAP’s maintenance fees will go up to maintain it’s revenue.

Personally, I find none of this much of a surprise. These are some of the most aggressive corporate entities around, which have printed their own licenses to print money for the last couple of decades. They’ve never been transparent in their practices. When you swim with sharks, you have to expect to lose a leg or two. RC

Source article: Business Insider, What Microsoft, Oracle, IBM, And SAP Don’t Tell Customers

Image: Hand Pushing Button by Twobee,

About Robin Catling

Robin Catling gained degrees in both arts and technology which led to a diverse portfolio of employment. A freelance systems analyst, project manager and business change manager for the likes of American Express, British Airways and IBM, he moved on to web design, journalism and technical authoring. He has also worked in film and television, both behind and in front of the camera, including productions by Steven Spielberg, Martin Scorcese, Ron Howard and Ridley Scott. A qualified three-weapon coach, he runs West Devon Swords teaching sports fencing to all age groups, and in recent years qualified with the British Federation of Historical Swordplay to teach medieval and renaissance combat in the Historical Western Martial Arts.


2 thoughts on “News: What Microsoft, Oracle, IBM, And SAP Don’t Tell Customers

  1. I’ve bookmarked it and shipped this to virtually all my buddies as I know they will agree. thanks to you!

    Posted by Mooberry | Jun 3, 2012, 11:29 pm
  2. No surprise to those among who have to deal with these rats. The best

    Posted by Salama | Jun 9, 2012, 1:03 am

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